Thank you for shopping with Nicandro Climb. We want to ensure you are completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below:
1. Return Process
If you receive a damaged or defective item, please contact us within 1-3 days of receiving your order. To initiate a return, simply reach out to us at [email protected] with your order details and a description of the issue.
We will review your case and provide instructions on how to return the item.
2. Eligibility for Return
To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original condition.
- The item must be returned within 1-3 days of receipt.
- The return request must include proof of purchase (order confirmation or receipt).
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will issue a full refund via cash on delivery. Refunds will be processed within 1-3 days after your return has been received and confirmed.
4. Exchanges
At this time, we do not offer exchanges. If you would like a different product, you must return the original item and place a new order.
5. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been used or damaged.
- Items that were not purchased from Nicandro Climb.
6. Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items you are returning.
7. Contact Us
If you have any questions or concerns regarding returns or refunds, please contact us at [email protected].